This means that there aren't enough funds in your merchant account to process the refund.
You can activate the Refund Indicator widget on your Home screen to see how much money you have available on your accounts for refunds. For this, in your Live Customer Area go to Home > Customise this page (right top).
From there you can drag the Refund Indicator widget onto your Home screen.
To increase the in-process funds you can:
- Wait until you have processed more payments, so you have more funds to refund the payment.
- Transfer funds to our bank account (details below). Note: The funds are reserved on your account for processing refunds. This is added to your deposit.
If you decide to transfer funds to our bank account, please use the following details:
Reference: 'RefundMargin 'NAME MERCHANT ACCOUNT'
Note: The transferred funds will be available for refunds as soon as we have received them in our bank account (this can take up to 3-4 business days).