What does the "AuthorisedPending" status mean?

AuthorisedPending means the payment has been approved by the issuer, but we did not yet process the payment completion message from the terminal (such as capture or cancel). This typically happens within 5 minutes after the payment was completed on the terminal.

Do you still see this status after more than two hours? Please confirm that there is no exclamation mark (!) visible in the status bar of the terminal; this indicates that the terminal was not able to submit the completion message to our platform (for example, due to network connectivity issues).

If the terminal does not submit the completion message within 72 hours after the payment, this payment will automatically be canceled.

For more information contact Support. Submit a request

Articles in this section