The most common reasons that you see this message are:
- Your login credentials are incorrect:
- Check that your Merchant account, Username and Password have been entered correctly. These login credentials are case sensitive.
- If you are trying to log in to a test account, make sure the username ends with
- If you are trying to log in to a live account, make sure your username does not end with
- You don't have the Submit POS payments user role. To activate this role, contact your admin user. If you are the admin user, contact Support.