I can't log in to the Customer Area

Try the following:

  1. Make sure that you are using the correct environment: https://ca-test.adyen.com or https://ca-live.adyen.com
  2. Check that you filled in your company account name under Account, then your personal credentials.
  3. Check that your credentials are not being incorrectly pre-filled by your browser.

If that doesn't work, click Forgot your password? or contact your admin user. If you are the admin user, contact Support.


For more information contact Support. Submit a request

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