Add a bank account in Customer Area or by sending a request to Support.
Add a new bank account in Customer Area
First, check if you have the required roles:
- To view bank account information, you need to have a Merchant admin or Merchant financial role.
- To add bank accounts, you need to have a Merchant manage bank accounts role.
The roles can be assigned by your admin user. If your admin user does not have these roles, contact Support.
Next, select the merchant-level account in Customer Area then click on Finance > Payout accounts. You will find an overview of all bank accounts that are currently set up for the merchant.
To add a new bank account, click the Payout accounts actions menu. You can choose to fill out new bank account details, copy from an existing Merchant Account, or copy approved bank accounts from this merchant to one or several other merchant accounts. When creating a new bank account entry, follow all the steps, fill in the required details, and upload a bank statement if required in the form.
Adyen needs to approve newly added bank accounts. Once we approve the request, the requester and the admin user will receive a confirmation e-mail.
If you encounter any issues, contact your Account Manager or Support.
Add a new bank account through a support request
Alternatively, you can contact Support to add a new bank account. Fill in one of the forms below and send it to Support. Attach the completed form and a copy of the new account's bank statement, which clearly shows the:
- account holder's name
- bank logo
We currently support the following settlement currencies: AUD, BRL, CAD, CHF, CZK, DKK, EUR, GBP, HKD, JPY, NOK, NZD, PLN, SEK, SGD, TRY, USD, ZAR
Using a bank account with local currencies means you don't need to pay exchange fees.