Before returning or replacing a terminal, you should troubleshoot your issue. This can resolve around 80% of terminal issues. You can troubleshoot by either:
- Checking our POS troubleshooting guidelines
- If that doesn't help, contact Adyen Support for assistance
If the issue can’t be resolved and the terminal needs to be replaced, you can request a replacement or return in your Customer Area. If you are not subscribed to the Terminal Replacement Service, you will have to order a new terminal. For information on how you do this, see Replace or return terminals.