My terminal isn't working. What do I do with it?

Before returning or replacing a terminal, you should troubleshoot your issue. This can resolve around 80% of terminal issues. You can troubleshoot by either:

If the issue can’t be resolved and the terminal needs to be replaced, you can request a replacement or return in your Customer Area. If you are not subscribed to the Terminal Replacement Service, you will have to order a new terminal. For information on how you do this, see Replace or return terminals.

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