Contact your 1st-line support partner to troubleshoot the issue and do triage on your terminal. With basic troubleshooting 80% of the issues can be solved. Please look at the user guides for more information.
If the damage can’t be repaired and the terminal needs to be replaced, please follow the instructions in the replacement-form-verifone.pdf to order a replacement. If you are covered by the Terminal Replacement Service, replacement is free of charge.
Note: If after inspection Adyen determines that there was no Terminal Replacement Service agreed, or if the damage on the terminal is caused by careless use, Adyen has the right to charge you the costs of the replacement terminal plus shipment costs.