You can add or update bank account information in your Customer Area.
First, check if you have the required roles:
- To view bank account information, you need to have a Merchant admin or Merchant financial role.
- To be able to add, edit, or delete bank accounts, you need to be assigned with a Merchant manage bank accounts role.
The roles can be assigned by your admin user. If your admin user does not have these roles, contact Support.
Next, select the merchant-level account in Customer Area then click on Finance > Payout accounts. You will find an overview of all bank accounts that are currently set up for the merchant.
To add a new bank account, click the Payout accounts actions menu. You can choose to fill out new bank account details, copy from an existing Merchant Account, or copy approved bank accounts from this merchant to one or several other merchant accounts. When creating a new bank account entry, follow all the steps, fill in the required details, and upload a bank statement if needed.
To edit details or to close or remove a bank account, click the actions menu on the specific bank account.
Adyen needs to approve any bank account change, except for a deletion. Once we approve the request, the requester and the admin user will receive a confirmation e-mail.
If you encounter any issues, contact your Account Manager or Support.