What are offers?

A payment that is pending authorisation is referred to as an open offer. Your admin user can find these in Customer Area > Offers.

Offers can have the following statuses:

Open - The offer is not yet authorised, cancelled, or closed.

Received - The offer is converted to a payment

OfferCancelled - The offer is closed due to cancellation.

OfferExpired - The offer is expired due to our system’s “close-off” period.

If an offer expires, it may still be authorised, or you can refund the amount. Write your code to handle these cases. See the Payments API Refund page for more information

Note: This is specific to payment methods where authorisation is asynchronous, for example when the payment requires a redirect to the issuer.


For more information contact Support. Submit a request

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