What funds do I have available to refund shoppers?

The funds that you have available to refund your shoppers are referred to as in-process funds. You can see what refund amounts are available in the Customer Area in the Balance overview section.

To check how much available balance there is for refunds there are 2 options:

  • Option 1: Go to the Adyen Customer Area >> select your merchant account >> select Finance >> select Balance overview.
  • Option 2: Go to the Adyen Customer Area >> select your merchant account >> on the Home page you will find the Refund Indicator 

There are two types of refunds shown in the Refund Indicator:

  • Refund amount for cards: the balance you have available for refunding card payment methods, such as Visa and Mastercard. This is made up of your payable balance + capture balance + refund margin, and you will not be able to process card refunds if this amount is negative.
  • Refund amount for non-cards: the balance you have available for refunding non-card payment methods, such as SEPA Direct Debit or iDEAL. This is calculated from your payable balance + refund margin, and you will not be able to process non-card refunds if this amount is negative.

If you are unable to process refunds, you can increase your in-process funds.

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