In order to refund a payment via the Customer Area:
- Go to Transactions >> Payments
- Find the payment that you want to refund from the Payments list
- Go to the Operations panel on the payment detail page
- Enter or change* the amount to be refunded
- Click Send Refund
In case the Refund option is not displayed:
- Your user does not have rights to refund payments (please reach out to your admin user)
- The payment method does not support refunds, or a refund is not possible anymore at this point in time
Further details on refunding payments here.
* If you are not able to enter an amount, only the full payment amount is refundable.