What is a dispute/ chargeback?

A dispute or chargeback is exercised by a cardholder (through their bank) to claim back an already settled payment. It can be exercised for various reasons out of which Fraud is the most common used.

Once a chargeback is booked, the funds are debited from your account and you can either:

  • Accept the claim
  • Challenge it by uploading supporting documents 

We can notify you of incoming disputes through system messages or you can monitor them from the Risk -Disputes section of the Adyen Customer Area. 

Before you defend a dispute, it is important to understand the process.

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