Adyen is a payments platform that is used by many merchants, so you have likely made a purchase with one of our customers. You may see “Adyen" on your bank statement instead of the name of the merchant that you purchased from. In some cases, "Adyen" appears along with the selling business’s name.
Because Adyen merely facilitates payments, we can only help with transaction information. If you require help with your order, subscription, or service, you need to contact the merchant directly. We are unable to make changes to orders or process refunds on behalf of the businesses that use our technology.
If you’re still not sure who requested the charge, we can help you identify the merchant by filling in a payment information request