We received a “Notification of Chargeback” and a “Chargeback” on the same transaction. What is the difference between these two events?

We send out a Notification of Chargeback as soon as we know that a dispute has been filed by the issuing bank. At this point, merchants should treat the transaction as charged back and can begin reviewing the case and compiling evidence for a defense if necessary. The Chargeback event that follows (or sometimes occurs on the same day as the Notification of Chargeback) is the actual debit from the issuing bank.

For more information contact Support. Submit a request

Articles in this section

See more