We send out a Notification of Chargeback as soon as we know that a dispute has been filed by the issuing bank. At this point, merchants should treat the transaction as charged back and can begin reviewing the case and compiling evidence for a defense if necessary. The Chargeback event that follows (or sometimes occurs on the same day as the Notification of Chargeback) is the actual debit from the issuing bank.
Have more questions? Submit a request
Articles in this section
- Improvements to the (second) chargeback process
- What is a dispute?
- We received a “Notification of Chargeback” and a “Chargeback” on the same transaction. What is the difference between these two events?
- What is a Notification of Fraud? What is a Request For Information? How do these differ from chargeback disputes?
- We uploaded a wrong document to defend the chargeback, is it possible to correct the upload?
- We missed the timeframe to defend the chargeback, can you manually submit our evidence?
- How should we initiate chargeback defense for China Union Pay and JCB?
- How do we defend Sepa Direct Debit, Sofort or BACS Direct Debit chargebacks?
- How do we defend disputes on Klarna?
- Why has the status of a dispute changed from "chargeback reversed" to "chargeback"?