We send out a Notification of Chargeback as soon as we know that a dispute has been filed by the issuing bank. At this point, merchants should treat the transaction as charged back and can begin reviewing the case and compiling evidence for a defense if necessary. The Chargeback event that follows (or sometimes occurs on the same day as the Notification of Chargeback) is the actual debit from the issuing bank.
We received a “Notification of Chargeback” and a “Chargeback” on the same transaction. What is the difference between these two events?
For more information contact Support.
Submit a request