I forgot my password. How do I reset my password?

To reset your password, please use the password reset tool in the Adyen Customer Area (CA):

Adyen Live Environment: https://ca-live.adyen.com/ca/forgotPassword.shtml
Adyen Test Environment: https://ca-test.adyen.com/ca/forgotPassword.shtml

The tool sends a password reset link to the email address associated with your user account in the Adyen CA.

Please ensure to enter your account details correctly, as we can otherwise not identify your account. The following tips should help to successfully reset your password:

  1. Enter your Adyen CA company account name in the "Account" field
    Your Adyen CA company account may contain several merchant accounts. For example, merchant account WhereverPeoplePayCOM may be a sub-account of WhereverPeoplePay. You will need to use your Adyen CA company account name.

    For further explanation see this documentation page.

  2. All details are case-sensitive
    Both the Company Account name and your user name are case-sensitive. "CompanY" is different from "Company" and "company"

  3. Check if there are spaces
    Accounts and user names do not have spaces

  4. Check the environment (Live vs. Test)
    The Adyen Test and Live Environment are separate systems. Ensure that you are on the correct environment when logging in or resetting your password

  5. Check your spam/junk folder
    The password reset email may have been filtered by your spam filter. Check the spam folder for the e-mail and add do-not-reply@adyen.com to your address book.

  6. Are you looking in the correct e-mail inbox?
    You might be registered with another email address.

  7. Contact your administrator or IT-Support for help
    If there is an administrator or IT-Support in your company responsible for Adyen, contact them to get a password reset.

    In some companies, administrators do not allow users to reset the password themselves and the password reset function will not work. In that case the administrator is responsible for doing your password reset.

 
If you still have trouble logging in, delete your browser cache or try using a different browser. 
 
Please note that we never provide password information via the phone or email to keep your company account secure.

For more information contact Support. Submit a request

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