I was paid out less funds than expected. What could be the reason?

Adyen uses net settlement. This means we calculate the collective total of all settled funds minus refunds and chargebacks (if applicable). Any applicable fees and commissions are deducted as well.

Therefore, the funds you receive on your bank account will be less than the gross amount that was processed.

Additionally, Adyen may use the first incoming funds to fill up your pre-agreed deposit (see your contract). The deposit amount on your account may increase or decrease over time, depending on your exposure to risk. See this article for further information.

In order to ensure the correct deposit is held, funds may be debited from your settlement, which results in a lower payout. 

For more information contact Support. Submit a request

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