Problem in cron job

Symptom

Orders in Magento 2 do not get updated past the "Payment Review" status, and notification messages do not appear in the order comments history.

Cause

The cron job that process notifications has some problem, either with the configuration or conflict with another plugin.

Solution

Ask your development team to take a look at logs and debug the issue on the server.

For more information contact Support. Submit a request

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