I refunded my order in Magento 2 but, on Adyen the payment is on SentForSettle or Settled

Symptom

Orders are out of sync regarding refund status. The order is refunded in Magento 2 admin area, but not in Adyen Customer Area.

Cause

There are several ways of issuing a refund, but not all of those can be intercepted by Adyen's plugin.

Solution

Make sure to follow the documentation on how to issue a refund with Adyen Magento 2 Plugin.

For more information contact Support. Submit a request

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