Why does my terminal screen display users and ask for a password?

If your terminal has accessed the Verifone Admin menu, it's possible you are seeing a list of users, such as 'maintenance', 'Level 1', 'Level 2', and 'supervisor'.

You do not need passwords for these users, as there is no reason to log in to them. Just press "Yellow" on the terminal, then select "run apps" or "reboot".

If the terminal cannot start apps because of an active tamper, or is asking for a different password, please review the other FAQs.

If your terminal is consistently ending up in this menu screen, please contact Adyen Support.

For more information contact Support. Submit a request

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