How can I clean or disinfect my terminal?

Here you'll find recommendations for cleaning or disinfecting your payment terminal. Before you begin, make sure your terminal is switched off and disconnected from power. 

You will need:

  • Clean microfiber cloths.
  • For cleaning: pH-neutral non-scrubbing soap.
  • For disinfecting: alcohol-based cleaner (70-90% isopropyl alcohol).

You can also download an infographic from the terminal manufacturer with cleaning tips for your staff.

Warnings

  • Never pour or spray liquid directly onto the terminal. 
  • Never use bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents; they cause rubber and plastic parts to deteriorate.
  • Don't vigorously scrub, rub, or shake the terminal; that could trigger the tamper alert.
  • Don't clean the smart card reader; that could void any warranty.
  • Avoid touching the battery contact points; that could lead to corrosion or poor connection.

Cleaning procedure

  1. Turn off the payment terminal.
  2. Disconnect the terminal from power.
  3. Slightly dampen a clean microfiber cloth with water.
  4. Put a few drops of the mild soap or alcohol-based cleaner on the dampened cloth. Do not apply the liquid directly to the terminal.
  5. Gently wipe the damp cloth over the keyboard and display.
  6. After cleaning, gently wipe the terminal with a clean dry cloth.
  7. When the terminal is completely dry, reconnect it to power and turn it on.

Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on a terminal. If you have any questions or are unsure about how the handle a certain situation, contact Adyen Support (possupport@adyen.com).

 

 

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