How can I clean or disinfect my terminal?

These guidelines offer recommendations for cleaning or disinfecting your terminal. Before you begin cleaning, make sure your terminal is disconnected from all power sources. You will need a clean cloth and a cleaning solution; we recommend a mild soap or, as a stronger alternative, an alcohol-based cleaner. 

 

Warnings:

  • Never use a thinner, trichloroethylene, or ketone-based solvent, as they will cause the terminal to deteriorate.
  • Never spray cleaning solution directly on a terminal.
  • Don't clean the smart card reader, as this could void any warranty.
  • Avoid touching the battery contact points; corrosion or poor connection could occur.

 

Cleaning procedure:

  1. Slightly dampen the clean cloth with water.
  2. Put 1 or 2 drops of soap or an alcohol-based cleaner on the dampened cloth. Do not apply cleaner directly to the terminal.
  3. Gently wipe or swab the damp cloth over the keyboard and display.
  4. After cleaning, wipe the terminal with a clean dry cloth.
  5. Repeat these steps periodically or when other circumstances call for additional cleaning.

Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on a terminal. If you have any questions or are unsure about how the handle a certain situation, please contact Adyen Support (possupport@adyen.com).

 

 

Have more questions? Submit a request

Articles in this section

See more