Here you'll find recommendations for cleaning or disinfecting your payment terminal. Before you begin, make sure your terminal is switched off and disconnected from power.
You will need:
- Clean microfiber cloths.
- For cleaning: pH-neutral non-scrubbing soap.
- For disinfecting: alcohol-based cleaner (70-90% isopropyl alcohol).
You can also download an infographic from the terminal manufacturer with cleaning tips for your staff.
- Never pour or spray liquid directly onto the terminal.
- Never use bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents; they cause rubber and plastic parts to deteriorate.
- Don't vigorously scrub, rub, or shake the terminal; that could trigger the tamper alert.
- Don't clean the smart card reader; that could void any warranty.
- Avoid touching the battery contact points; that could lead to corrosion or poor connection.
- Turn off the payment terminal.
- Disconnect the terminal from power.
- Slightly dampen a clean microfiber cloth with water.
- Put a few drops of the mild soap or alcohol-based cleaner on the dampened cloth. Do not apply the liquid directly to the terminal.
- Gently wipe the damp cloth over the keyboard and display.
- After cleaning, gently wipe the terminal with a clean dry cloth.
- When the terminal is completely dry, reconnect it to power and turn it on.
Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on a terminal. If you have any questions or are unsure about how the handle a certain situation, contact Adyen Support (email@example.com).