Your shopper should reach out to Klarna directly or change their email address in the Klarna app. More information on how the shopper can contact Klarna directly can be found here.
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Articles in this section
- How can I extend an authorised transaction for Klarna?
- Why are my Klarna payments are not going through with the currency CHF?
- Our shopper set up the wrong email address, they have not received the invoice yet
- How can we access the Klarna portal?
- How do we defend disputes on Klarna payments?
- Deprecation of the "KPM" Klarna integration
- Why are my Klarna transactions refused?