How can I get in touch with the merchant / shop?

Typically, the contact details can be found on the merchant’s website under "Contact us" or "Support" pages. Some merchants provide contact details in their terms and conditions for escalation. Alternatively, you may try to contact them through social media.

If the merchant ignores or neglects your request, you may involve us. Please note, though, that we cannot take action on individual transactions, but we do collect information on our merchants regarding such matters.

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