Why do I get a 803 PaymentDetail not found error?

When receiving a 803 PaymentDetail not found response after trying to do a recurring payment, this means the stored card details (token), indicated by the recurringDetailReference, is not available for this shopperReference. This can have several causes:

  • You are using arecurringDetailReference that doesn't exist (also referred to as the storedPaymentMethodId)
  • If you are using our classic integration, it might be caused by a contract type which is not configured for this recurringDetailReference 

To check which contract types are stored for a specific shopperReference, make a call to the /paymentMethods endpoint (Checkout API integration) or the /listRecurringDetails endpoint (Direct API integration).

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