Refund blocked due to a dispute

If you cannot refund a transaction, we recommend to check whether an active dispute is issued upon it. 

If yes, then the refund will remain blocked within the Adyen Customer Area (or fail if you have issued it from your host system), because a refund and a chargeback will result in a double debit to your account. In order to prevent this, Adyen blocks the refund. 

We recommend to accept the chargeback and the cardholder will be refunded through the chargeback process. 

 

 

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